Support, Zalo Design Studio

Question 1

What applications does Zalo Design Studio support?

Accepted Answer

MetaScope, our professional metadata editor for macOS, is the primary supported application. Additional applications are in development and will be added here as they ship.

Question 2

How do I get technical support for MetaScope?

Accepted Answer

Email support@zalodesignstudio.com. Response time is within 24 hours on business days. For urgent matters, add URGENT to the subject line.

Question 3

What should I include in a support email?

Accepted Answer

Include the application name and version, your macOS version, what you were trying to do, what happened instead, and a screenshot or console output if the issue is visual or technical. This lets us resolve the issue without several rounds of clarification.

Question 4

How do I submit feedback or feature requests?

Accepted Answer

Send feedback and feature requests to support@zalodesignstudio.com. Response time is within 48 hours on business days. We read every suggestion and track patterns that recur.

Question 5

What are your support business hours?

Accepted Answer

Monday to Friday, 09:00 to 18:00 CET/CEST. Support emails sent outside these hours are answered the next business day.

Question 6

Where can I find MetaScope release notes and change history?

Accepted Answer

Release notes are published at https://zalodesignstudio.com/portfolio/metascope/releases/. Every version from launch to the current release is listed with features, improvements, and fixes.

Question 7

Does Zalo Design Studio offer phone support?

Accepted Answer

Technical support is email-only. Phone contact (+31 6 33 00 69 78) is available for new project inquiries and sales questions on the /contact/ page.

Question 8

What if my issue is blocking my work and needs an immediate response?

Accepted Answer

Add URGENT to the email subject line when writing to support@zalodesignstudio.com. Urgent messages are prioritized and typically answered within a few hours during business days.

Question 9

Does Zalo Design Studio provide support for Armature or AI Product Acceleration engagements?

Accepted Answer

Support for active Armature engagements is handled directly by the founder as part of the engagement. For pre-sales questions about AI Product Acceleration, use sales@zalodesignstudio.com or the /contact/ page.

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Technical support

Feedback & feature requests

Currently supported studio applications.

MetaScope

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Get in touch.

Help for the tools the studio ships.